Returns & Exchanges

At Lake Effect Candles LLC, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 30 days of delivery. 

If you are unhappy with you order you may return unused candles within 30 days of purchase.

We are also happy to exchange New and unused candles and melts within 30 days of purchase. We want to make sure that you are enjoying your candles, so you will be asked to describe the reason for the exchange.

If you have a problem, questions or you need a prepaid shipping label for return, please, send us an e-mail at lakeeffectcandlesllc@gmail.com.